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Exceptional Customer Service: A Training For Student Employees

Series - Online Student Services: Why Now, What Works & How To Make It Happen

Best Practices In College Teaching: Creating An Active Learning Environment

Best Practices In Providing Exceptional Customer Service In Higher Education Organizations

Improving Customer Service and Student Satisfaction


For information about student success and the culture of evidence, go to http://www.innovativeeducators.org/product_p/386.htm.

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The Next Step In FYE: Innovative Strategies To Strengthen Your Program at Online-Fee/$345/Institution

June 12, 2013 from 3pm to 4:30pm
Many colleges and universities have adopted first-year seminars as the centerpiece of their approach to FYE. This webinar will explore innovative ideas and practical strategies for developing a multi-faceted yet cohesive FYE program that can include seminars but also focus on other strategies that fit your unique student and institutional context. We will explore the benefits of harnessing peer-to-peer education, experiential learning, out-of-class faculty interaction with students, learning…See More
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Peer Feedback & Coaching: How To Build A Successful Process For Student Growth at Online/Fee/$345/Institution

September 17, 2013 from 1pm to 2:30pm
Many colleges are asking students to assist each other in their learning by providing peer coaching and feedback. It is a growing trend and can be an incredibly beneficial tool in the classroom both for student and instructor, but are students being led to do it well? How do you help your students develop the skills they need to make peer feedback and coaching a meaningful and productive experience and not destructive? How do you teach them to use the feedback for progress and growth?This…See More
May 14
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Writing & Measuring The Effectiveness Of Student Learning Outcomes at Online-Fee$345/Institution

July 31, 2013 from 1pm to 2:30pm
Measuring what students are learning in co-curricular, extra-curricular and support programs is now a part of student affairs professionals’ reporting protocol. Student Learning Outcomes (SLOs) are a critical aspect of identifying and measuring student learning both in and out of the classroom. Additionally, SLOs are a requirement by most, if not all, accreditation agencies. Where do you start? How do you write an effective Student Learning Outcome? How do you actually measure the SLO? What do…See More
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